Thank you for purchasing our digital CAD files. We strive to provide high-quality products and ensure your satisfaction with your purchase. Please read our refund policy carefully to understand your rights and obligations regarding refunds for digital CAD files.
- Eligibility for Refunds:
- Refunds are applicable only to digital CAD files purchased directly from our website or authorized platforms.
- To be eligible for a refund, you must request it within a specified period from the date of purchase, as stated below.
- Refund Period:
- The refund period for our digital CAD files is 15 days from the date of purchase. After this period, we cannot process refund requests.
- Non-Refundable Items:
- Due to the nature of digital CAD files, certain items may not be eligible for refunds. These include:
- CAD files that have been downloaded, accessed, or used.
- Files that have been altered, modified, or damaged after delivery.
- Due to the nature of digital CAD files, certain items may not be eligible for refunds. These include:
- Refund Process:
- To request a refund, please contact our customer support team by [email/phone/online form] and provide the following information:
- Your full name and contact information.
- Order details, including the purchase date and order number.
- Reason for requesting a refund.
- We will review your request within a reasonable timeframe and notify you of the approval or rejection of your refund.
- If your refund is approved, we will process it within 10 business days using the same payment method used for the original purchase.
- In some cases, we may require additional information or clarification before processing a refund.
- To request a refund, please contact our customer support team by [email/phone/online form] and provide the following information:
- Modifications to the CAD Files:
- Please note that once a digital CAD file is purchased and downloaded, we cannot guarantee its secure return or prevent potential unauthorized use. Therefore, modifications made to the CAD files after the purchase may not entitle you to a refund.
- Exceptions:
- In exceptional cases, we may offer refunds outside of the specified refund period or for typically non-refundable items. These exceptions are at our sole discretion and do not establish a precedent for future refunds.
- Modifications to the Refund Policy:
- We reserve the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.